Pricing

Managed IT Services Pricing for Small Business

Three plans, the add-ons and the hourly rates, published here. You do not need a sales call to see a number.

Three Plans, Priced per Person

Every plan is priced per person per month, and every plan starts with security. Microsoft 365 licensing is billed separately.

Connect

Microsoft 365 and identity

$100 / user / mo

(Microsoft 365 licensing billed separately)

Microsoft 365 and identity security, with no company device enrolled. Right for teams on personal or contractor devices, and for co-managed clients with their own IT person.

24/7 managed M365 identity threat detection & response
Microsoft 365 user administration
MFA enrollment & support
M365 license management
IT advisory for routine questions
Monthly security report
M365 helpdesk: Mon to Fri 9 AM to 5 PM CT

Standard plan

Protect

Add your company devices

$180 / user / mo

(Microsoft 365 licensing billed separately)

Our standard plan. Everything in Connect, extended to the company devices each person works on: managed EDR, patching, monitoring, and device helpdesk. Two devices per person are included.

Everything in Connect
Two company devices per person included
EDR with 24/7 SOC response
Device-level helpdesk & OS support
24/7 device monitoring & alerting
Automated Windows & macOS patching
Automated third-party app patching
Disk encryption & firewall enforcement
MDM configuration & asset inventory
Monthly security report

Security-first

Protect+

Add the controls you have to show

$280 / user / mo

(Microsoft 365 licensing billed separately)

Everything in Protect, plus the documented controls a written security program, an examiner, or an insurer asks about.

Everything in Protect
Microsoft Intune device policy enforcement
Conditional Access & Entra ID governance
Defender for Business advanced configuration
Microsoft Purview compliance policies
M365 Unified Audit Log enabled & retained
SPF / DKIM / DMARC monitoring
Security awareness training
DNS-layer web filtering
Documented incident response plan
Quarterly Business Review

Full comparison

Plan Feature Comparison

Every plan, side by side.

Feature comparison across all three managed IT plans
Service	Connect $100 / user / mo	Protect $180 / user / mo	Protect+ $280 / user / mo
Support
Helpdesk support hours	Mon to Fri 9 to 5 CT	Mon to Fri 9 to 5 CT	Mon to Fri 9 to 5 CT
Company devices included per user	Not included	2	2
M365 helpdesk (Outlook, OneDrive, Teams)	Included	Included	Included
Device-level helpdesk & OS support	Not included	Included	Included
Identity & Access
M365 user provisioning & offboarding	Included	Included	Included
MFA enrollment & support	Included	Included	Included
Defender for Business advanced configuration	Not included	Not included	Included
Microsoft Intune compliant device policies	Not included	Not included	Included
Conditional Access policies	Not included	Not included	Included
Microsoft Entra ID identity governance	Not included	Not included	Included
Microsoft Purview compliance policies	Not included	Not included	Included
M365 Administration
M365 license management	Included	Included	Included
M365 Unified Audit Log enabled & retained	Not included	Not included	Included
SPF / DKIM / DMARC verification & monitoring	Not included	Not included	Included
Security
Managed M365 identity threat detection & response	Included	Included	Included
EDR with 24/7 SOC response	Not included	Included	Included
Disk encryption enforcement (FileVault / BitLocker)	Not included	Included	Included
Windows & macOS firewall enforcement	Not included	Included	Included
Security awareness training	Not included	Not included	Included
DNS-layer web filtering & protection	Not included	Not included	Included
Documented incident response plan	Not included	Not included	Included
Device Management
24/7 device monitoring & alerting	Not included	Included	Included
MDM configuration & profile management	Not included	Included	Included
Automated Windows & macOS patch management	Not included	Included	Included
Automated third-party application patching	Not included	Included	Included
Managed hardware & software asset inventory	Not included	Included	Included
Reporting & Reviews
Monthly security & compliance report	Included	Included	Included
Quarterly Business Review (QBR)	Not included	Not included	Included
Security Framework
Designed to support progress toward CIS IG1	Not included	Not included	Included

Add-ons

Add-Ons and Hourly Rates

Layer the services you need on top of any plan. Published per-unit rates straight from our Statement of Work.

Backup & Storage

Microsoft 365 Backup $10 / user / mo: Daily backup of Exchange Online, OneDrive and SharePoint, independent of Microsoft's own retention. Storage is unlimited on this line. Teams files stored in SharePoint and OneDrive are covered; Teams chat and channel messages are not.
Workstation Backup $30 / device / mo: Full image backup for bare-metal restore where supported, plus file-level backup for granular recovery. Includes 1 TB offsite storage per service line.
Server Backup $85 / server / mo: Full image backup for bare-metal restore where supported, plus file-level backup for granular recovery.
Additional Backup Storage $15 / TB / mo: Per-service-line overage beyond the included 1 TB, billed monthly on usage.

Server & Infrastructure

Windows Server Management $250 / server / mo: Physical, virtual, or cloud-hosted Windows servers. Patching, monitoring, EDR, and documentation.
NAS Device Management $175 / device / mo: Disk health and RAID monitoring, firmware updates, backup job monitoring, and vendor RMA coordination.
Network & Infrastructure Quoted per location: Firewalls, switches, wireless APs, VPN, VLAN and segmentation. Each location individually assessed at onboarding.
Website Hosting & Management $200 / site / mo: Hosting and management of your business website, billed per site.

Devices & Onboarding

Additional user device $40 / device / mo: Two company devices per person are included in Protect and Protect+. This is the rate for a third device and any beyond it.
Unassigned or shared device $50 / device / mo: A device with no named user: conference room PC, reception kiosk, shared workstation, or an unattended machine running a line-of-business application.
New client onboarding $150 / hr: Initial setup and configuration of your environment to our managed baseline. Quoted as a total before anything starts, worked out at this rate.
New user onboarding One month of that plan: A one-time fee equal to one month of that user's plan rate. Account creation, mailbox setup, MFA, app assignment and device configuration. Users present at the start date are covered by client onboarding and are not charged again.

Hourly Rates

Out-of-scope work (MSP clients) $150 / hr: Work outside your managed scope. We tell you before any time is billed.
Project or non-MSP work $175 / hr: Migrations, deployments, builds. Quoted up front before work begins.
On-site work $150 / hr + travel: Standard support is remote. On-site available on request, billed with travel time.
After-hours work $225 / hr: Work outside Mon to Fri 9 to 5 CT, at your request and with your approval first.

All hourly work has a one-hour minimum, then billed in 15-minute increments.

Rates current as of September 9, 2026. Standard starting rates; your Service Order carries the rates you sign.

Putting it together

How It Works

Here is how we build pricing that fits your business.

Start with the Right Tier

We assess your business before recommending a plan. Team size, device count, regulatory posture, the industry you operate in, and where your security maturity is today all factor in. You'll get a recommendation based on what your environment actually requires. Not what's easiest to sell.

Layer on the Add-Ons You Need

Once the tier is right, we look at what else belongs in your stack. Microsoft 365 backup is a near-universal recommendation. Workstation or server backup depends on your data. Every add-on uses the published rates above. Pick what you need, leave what you do not.

Custom Infrastructure, Scoped to Your Business

Networks and major projects are not one-size-fits-all. We assess your office, your firewall, switches, access points, VLAN and VPN needs, then quote infrastructure management priced to your environment. You get a written scope and a quote before any work begins.

Frequently asked

Pricing Questions, Answered

Common questions from small business owners evaluating our managed IT services pricing. Do not see yours? Reach out and we will answer it directly.

How much does managed IT cost for a small business?

It is priced per person per month, by plan, and the three rates are on the cards above. Connect covers Microsoft 365 and identity security with no device enrolled. Protect adds the company devices each person uses, two per person, with managed EDR and patching. Protect+ adds the documented controls a regulated business has to show. Microsoft 365 licensing is billed separately at Microsoft's rates.

What does per-user pricing include?

Per-user pricing covers one employee who uses technology to do their job, with all plan-defined services for that person. On Protect and Protect+ that includes up to two company devices for that person, so someone with a laptop and a desktop is one seat and no more. A personal phone used only for multi-factor authentication is free and never counted. Every plan includes Microsoft 365 user management, MFA enrollment and support, and 24/7 managed identity threat detection.

Are there setup or onboarding fees?

Yes, and they are published. New client onboarding is quoted as a total before anything starts, worked out at the hourly rate on this page with a one-hour minimum. The hours depend on the size of your team and the state of your existing Microsoft 365 environment.

Do you require contracts?

Yes. Every engagement is governed by a Master Service Agreement and a Statement of Work, with a Service Order naming your plan and your rates. We see the contract as a feature, not a friction point: it defines exactly what is in scope, the helpdesk hours, and how either side leaves.

What's billed separately from the per-user price?

Your per-user managed IT fee covers a specific scope. A few categories sit outside it. Microsoft 365 licensing is billed separately at Microsoft's rates, and backup, network equipment and project work are charged at the add-on rates on this page. Two company devices per person are included, so charges start at a third device, and a shared device with no named user has its own rate. Work outside business hours is billed at the after-hours rate, and never without your approval first.

Not Sure Which Plan Fits?

A thirty-minute call where we go through what you run and what is not working. We reply within one business day, and there is no obligation.

Schedule an IT assessment