What your person keeps
The applications your business actually runs on. The relationships with your staff. The context for why things are set up the way they are. Project work they want to own. None of that transfers well, and none of it should.
For businesses with internal IT
Co-Managed IT Services: Your IT Person, Amplified
Some businesses already have an IT person, and that person is good. What they do not have is someone watching security overnight, the tooling, or the time to chase every alert. That is the gap co-managed IT fills.
What this is
What Co-Managed IT Actually Means
Co-managed IT is an arrangement rather than a product: a written split of the work between your IT person and us, agreed before anything changes.
What we take
The 24/7 security watch. The patching treadmill. The tooling that is expensive to buy and dull to maintain. Vendor calls. The security alert that fires at 2 AM. The work that is important, repetitive, and does not need your business context to do well.
It exists because one capable person is still one person. The helpdesk, the servers, the Microsoft 365 tenant, the firewall, the backups, the projects, and the security are each a full job. None of them is covered overnight, and none of that shows up in a report of closed tickets.
What we add
What Co-Managed IT Actually Covers
Coverage that does not sleep
Your IT person goes home at five. They take vacation. They get sick. A security operations center does not, and attackers do not work office hours. The gap is not skill, it is hours in the day.
Security tooling without the build cost
Endpoint detection and response with 24/7 analyst review, automated patching, identity protection, centralized monitoring. It is the stack a senior security engineer would assemble, and assembling it is a project.
Escalation when a problem gets hard
Tier-2 escalation for the problems that eat a whole day. Your person stops being the only one who can solve anything.
Cover when they are out
Vacation, illness, and the two weeks after they resign. The business does not stop having IT needs because one person is unavailable.
Where it sits
Which Plan Co-Managed Clients Use
Co-managed engagements usually start on Connect: identity and Microsoft 365 security monitored around the clock, which is where an internal person tends to have the least visibility and the fewest tools. Coverage widens as the internal team hands over devices or takes on compliance work.
Every plan rate and the add-ons most businesses need are on the pricing page, so you can work out the cost of a co-managed arrangement before you speak to anyone.
Frequently asked
Co-Managed IT: FAQs
Are you trying to replace our IT person?
No. A co-managed engagement is scoped around what your internal person cannot cover, usually hours rather than ability. If replacing them were the goal we would sell you the fully managed service instead, and we would say so.
How do we divide who does what?
It is written down before we start, during the assessment. Which systems we monitor, which tickets come to us, what escalates and when, and who owns each vendor relationship. Ambiguity is what makes co-managed arrangements fail, so the split is documented rather than assumed.
Will our IT person be able to see what you are doing?
Yes. Every change is logged and the documentation is theirs to read. An arrangement where the internal person cannot see what the external provider changed is one that generates arguments, not one that works.
What if our IT person leaves?
The environment is already documented and already monitored, so the business is not standing still while a replacement is found. Coverage can widen to fully managed during the gap and narrow again afterwards. That flexibility is most of the reason to document things properly in the first place.
Start With an IT Assessment
A thirty-minute call where we go through what you run and what is not working. We reply within one business day, and there is no obligation.
Schedule an IT assessment